Terms of Service

By accessing or using MatchyTouch (the "Platform"), whether as a Host, Seller, or Buyer, you agree to be bound by these Terms of Service, our Privacy Policy, and — if applicable to your location — the relevant Country-Specific Addendum in Part 2. If you do not agree, do not use the Platform.

MatchyTouch operates a physical-to-digital discovery and attribution network connecting Hosts (venues that display products), Sellers (businesses listing products), and Buyers (people who discover and may purchase them).

MatchyTouch facilitates discovery, calculates attribution between a discovery event and a resulting sale, and — where a Seller enables Hosted Checkout — facilitates a payment session on the Seller's own connected Stripe account.

MatchyTouch is not a retailer, is not a party to the sale of any product, and does not take title to any product. Unless explicitly stated otherwise, the Seller is the merchant of record for every transaction and is solely responsible for the product's description, quality, safety, legality, pricing, and fulfillment.

You must be able to form a legally binding contract in your jurisdiction to use the Platform. If using it on behalf of a business, you represent that you have authority to bind that business to these Terms.

Hosts and Sellers must register an account and connect a Stripe account to receive payouts. Buyers may use core discovery features without an account; optional features (such as requesting a discount code) require an email address, used solely for that purpose. You are responsible for your account credentials and all activity under your account.

Sellers are solely responsible for product listings, pricing, quality, safety, legal compliance, fulfillment, and Buyer inquiries about a purchase.

Hosts are solely responsible for their physical space and accurately representing display locations.

Buyers are responsible for their own purchasing decisions and for dealing directly with the Seller regarding any purchase issue.

MatchyTouch is responsible only for the accurate operation of the attribution, fee-calculation, and payment-facilitation infrastructure described above, and for timely payouts.

All payments are processed through Stripe. MatchyTouch does not store payment card details and does not hold Buyer funds — funds flow directly to the Seller's connected Stripe account, less the application fee. Payouts are calculated under the Policy Version in effect at the time of the transaction; completed transactions are never changed retroactively.

MatchyTouch charges an application fee on facilitated transactions. Fee structure, revenue splits, and attribution windows are defined in versioned Policy records. MatchyTouch may introduce new Policy Versions at any time, affecting transactions occurring after the new version takes effect. Transactions already completed are not affected retroactively. Continued use after a new version takes effect constitutes acceptance of it.

MatchyTouch may add, modify, suspend, or discontinue any feature at any time, with or without notice, including Hosted Checkout, Buyer Engagement discount codes, sample ordering, or the discovery map. No feature constitutes a guarantee that it will remain available. For material changes reasonably likely to affect Host or Seller revenue expectations, we will make reasonable efforts to provide advance notice, but are not always obligated to (e.g., for security or fraud-prevention changes).

Sellers must not engage in conduct designed to circumvent the Platform's attribution or fee mechanisms — including knowingly directing Buyers who discovered a product through the Platform to an undisclosed alternate purchase channel to avoid attribution or fees, or misrepresenting whether an integration is active. MatchyTouch may investigate suspected violations and suspend or terminate access accordingly. This does not restrict a Seller's ordinary right to sell through channels entirely unconnected to the Platform.

The Platform is owned by MatchyTouch or its licensors. Sellers and Hosts retain ownership of content they upload but grant MatchyTouch a license to display it as necessary to operate the Platform.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. MatchyTouch does not warrant uninterrupted or error-free operation, or that attribution will be captured in every instance (for example, purchases completed entirely outside the Platform's discovery flow may not be attributed). MatchyTouch does not warrant the quality, safety, legality, or fitness of any product listed by a Seller, or the accuracy of any Host's location information.

To the maximum extent permitted by law, MatchyTouch will not be liable for indirect, incidental, special, consequential, or punitive damages. MatchyTouch's total aggregate liability for any claim will not exceed the greater of (a) fees you paid to MatchyTouch in the preceding three months, or (b) 100 USD (or local currency equivalent). Nothing here limits liability that cannot lawfully be limited (see Part 2 for jurisdiction-specific protections).

MatchyTouch may suspend or terminate access — including hiding a Seller's products from discovery and disabling associated QR codes — where it reasonably believes there has been a violation of these Terms or suspected fraud. Where practical, we will make reasonable efforts to notify the affected party. You may close your account at any time.

You agree to indemnify MatchyTouch against claims arising from your breach of these Terms, your products or listings, your physical space, or your violation of any law or third-party right.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms by reference.

We may revise these Terms from time to time. For material changes, we will make reasonable efforts to provide advance notice. Continued use after that date constitutes acceptance of the revised Terms.

If any provision is found unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. MatchyTouch may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, the Privacy Policy, and any applicable Country-Specific Addendum constitute the entire agreement between you and MatchyTouch.

Questions about these Terms can be directed to matchytouch.team@gmail.com.

MatchyTouch's current launch market is the United Arab Emirates. We are finalizing UAE-specific legal details for this section — including governing law, consumer protection rights, data protection references, and VAT treatment — and will publish them here once complete. Until then, Part 1 above applies in full to UAE users.